If you have a question about the airport you’d like answered, or if you wish to submit a comment, please click on the link below. Your question will be answered promptly by the Reno-Tahoe Airport Authority Public Affairs Department. In case Public Affairs has further questions, a contact telephone number where you may be reached would be appreciated. (Please be advised that e-mails are monitored Monday – Friday from 8:00 a.m. to 5:00 p.m. Pacific Time.)

We may post your question, along with its response, to share with other visitors to this website. The airport reserves the right to edit question content for language.

If you have a specific airline-related question, please contact your airline directly. A list of airlines serving the Reno-Tahoe International Airport, along with their phone numbers and web addresses, can be found on the Airlines page of this website.

Please Note - The airport does not accept solicitations from this website.

ANSWER: The airport is a public building that is open 24/7, and the doors will be open when you arrive at 4:30 a.m. Please keep in mind however that each airline has their own hours of operation. Please contact your airline directly for their specific hours of operation at the Reno-Tahoe International Airport

ANSWER: The Airport's Flight Information Display System, or FIDS, provides a consistent and easy-to-read way for airlines to display their flight arrival and departure times throughout the terminal building. Although the system is supplied and maintained by the airport, the information displayed is provided by the individual airlines. Although the information is generally very accurate, there are several reasons why flight information provided by an airline may not be accurate for a particular flight. The most accurate information regarding flight arrival and departure time and status can be obtained directly from your airline. If you are at the airport, you can obtain current information at your airline's ticket counter or gate podium. If you are not at the airport, you can usually contact your airline by telephone. Many airlines also allow you to obtain flight information interactively on the Internet. You can find contact information for the airlines that operate at the Reno-Tahoe International Airport by clicking on the following link: Airline Contact Information.

ANSWER: Between December 28, 2004 and January 11, 2005, the Truckee Meadows experienced record snowfall of 81 cummulative inches. The Airport Authority Snow Crews worked diligently 24/7 to remove the snow from the runways, taxiways, and ramp areas. Their dedication and hard work allowed the Reno-Tahoe International Airport (RTIA) to remain open for all but twelve hours during this twelve day period of time, when heavy snowfall made it difficult to keep the runways operational. Unfortunately, January 8, 2005 was one of the days when the weather caused flight delays and cancellations. We regret any inconvenience that you experienced due to irregular operations at RTIA. To receive the most accurate and up-to-date information, it is recommend that you call your airline prior to coming to the airport. In closing, please understand that Customer Service is extremely important to us, but safety will always come first.

ANSWER: The Reno-Tahoe International Airport recommends the following:

• Arrive at the airport at least 90 minutes to 2 hours prior to your scheduled departure time, although, it is best to check with your specific airline for recommended check-in time.
• Most airlines recommend that when traveling with children, you carry a copy of their birth certificate.
• Only ticketed passengers will be allowed through security checkpoints. Therefore, if you are traveling with a non-ticketed, lap child under the age of two years, you will need to receive a document from your airline in order for the child to pass through a security checkpoint.
• If you are traveling with a baby/toddler in a stroller, you and your family can access the security checkpoint through the “special needs” line located near the front of the security entrance. This should help speed up the screening process.
• Most airlines offer pre-boarding to passengers traveling with small children. We recommend that you check with your specific carrier for details on their particular policy.