Everything Needed to Travel Stress-Free

Passenger Services & Amenities

Whether it’s your first flight or your 50th, traveling can be stressful at times—finding your gate, boarding your pet, or traveling with little ones tends to take a bit more time (and more planning)—but we’re always here to help. From excellent customer service and noteworthy amenities to exceptional hospitality, you can expect the same warm and friendly level of service every time you visit RNO. That’s a promise.

Explore the many ways RNO elevates your travel experience. When it’s time to fly, you can rest assured that you, your loved ones, and your furry companions will get to the destination safely and in style.

Traveling with Pets

Certifiably Paw-some

As a BETTER CITIES FOR PETS™ Certified Airport, RNO prioritizes the safety and ease of traveling with pets and service animals. With a few rules and even better amenities in place, our airport is certified pet-friendly and welcomes furry companions of all shapes and sizes.

Animal Relief & Bark Parks

Paws-itively Perfect Places to Hang With Your Pet

RNO has 3 Animal Relief Areas that keep service animals and four-legged passengers’ tails a waggin’ that are all ADA accessible.

  • Pre Security Locations (Bark Parks): These parks are fully fenced with ADA accessibility, running water, mutt mitts to clean up after dogs, a fire hydrant, and a canopy in case there is inclement weather.
  • Gate K9 – South: This location is south of the terminal near the Ticketing Lobby just outside of the Southwest Airlines Ticket Counter with nearly 700 sq. ft. of space.
  • Gate K9 – North: This location is north of the terminal outside Door D through baggage claim by ground transportation with more than 1000 sq. ft. of space.
  • Post-Security Location: You can find this Bark Parks on the second floor of the terminal building between the Concourses in the High Mountain Marketplace. All of the Bark Parks are within walking distance from the airline gates, so animals can find relief before their flight (cats included!). These parks are fully-enclosed and have access to running water. Please help us keep these parks clean by picking up after your animal. View map /at-the-airport/terminal-maps

View our terminal maps to find the closest animal relief area.

Rules for Animal Passengers

  • At no time is any animal in the airport allowed to be within 10 feet of a K9 police dog, a Paws4Passengers Airport dog, or interfere with any working service dog.
  • Animals should not be left unattended.
  • Animals must be kept on a leash and under control at all times.
  • All airlines that serve RNO allow dogs and cats in-cabin. However, policies vary on each airline. Please contact your airline for the most up-to-date and accurate information regarding policies, procedures, and fees for animals traveling by air. (Exceptions for service animals may apply.)
  • Pets traveling as checked baggage can be picked up at your airline office in baggage claim or through the Oversized Luggage door nearest your airline’s baggage carousel.
  • Animal owners must report all messes (urination/defecation) to the airport by using a courtesy phone or by calling 775-328-6600 and must remain at the location until a janitorial person arrives.
  • Service Animals: Trained service animals are allowed in the airport at any time. As provided for in the Americans with Disabilities Act and equivalent state law, a service animal is an animal that has been individually trained to do work or perform tasks for the benefit of an individual with a disability.
Private Space for Nursing Passengers

Nursing & Lactation Pods

 

The Reno-Tahoe International Airport (RNO) is proud to offer private, spacious nursing and lactation pods to passengers post-security. The Mamava XL Pods are private and secure with roomy benches, space for a stroller or wheelchair, and a place to plug in your pump. There is a pod located on each concourse: B Concourse near gate B1 and C Concourse just past Subway.

Use the Mamava App to access the pods and its features. Unlock pods easily from your phone, reserve a pod ahead of time, adjust comfort controls (lighting and airflows), and much more.

Download on the App Store | Download on Google Play

Additional Information

Family Restrooms

Reno-Tahoe International Airport offers family restrooms that are stroller and wheelchair accessible, and equipped with changing tables. There are three family restrooms in the terminal building; one pre-security near the PGA Tour Golf Shop and two post-security on each B and C Concourses.

Luggage Carts

Smarte Cartes can be rented at a cost of $5.00 per cart and can be found outside the doors of the airline ticketing counters, in Baggage Claim, outside along the center curb, in the parking structure, and in the Customs Building. The Smarte Cartes machines accept all major credit cards as well as cash. Please note that luggage carts won’t be allowed past the security checkpoint.

Banking

There are five ATMs located in the terminal building. They are all operated by Wells Fargo Bank. You can view the terminal maps to pinpoint exactly where they are.

Pre-Security ATMs

In Baggage Claim, across from carousel #3 in the main lobby near the ski statue, next to Peet’s Coffee & Tea.

Post-Security ATMs

Between concourses in the High Mountain Marketplace and on both B and C Concourses.

Currency Exchange

RNO does not offer any currency exchanges at this time. Please check with your local bank or travel agency.

Free Internet

RNO offers customers free WiFi service throughout the terminal building. This commitment to customer service helps you stay connected with work, home, and friends while waiting at the airport. Please be sure you connect to the “Airport Courtesy WiFi” network as there are many other private networks throughout the airport. 

By using the free WiFi system, you agree to the terms and conditions listed below.

Terms & Conditions

  1. This service is offered to the public free of charge and without warranties of any kind.
  2. System users assume all liability associated with the use of the system. 
  3. Users must comply with all applicable Federal, State, and local laws. 
  4. Users have no expectation of privacy while connected to the wireless access system. 
  5. Users assume and accept all risks and any associated damages to hardware, software, or data that may be caused by system users. 
  6. The use of this system is purely voluntary. Airport employees, principals, or affiliates cannot be held responsible for any conditions that arise either directly or indirectly from the use of this system. 

If you experience difficulty using our WiFi, please report the problem at 1-888-338-6788. Enjoy the Internet when you’re at the airport —it’s free!

Water Bottle Refill Stations & Drinking Fountains

Water bottle refill stations are designed to easily refill reusable water bottles. There are locations pre- and post-security at RNO. 

Mailing Services

Airport Mailers

Airport Mailers are an airport vendor that allows passengers traveling out of RNO a choice other than surrendering their prohibited item to TSA when it is not allowed past the security checkpoint. Travelers can secure their possession in a provided plastic pouch, complete the payment and shipping form, and drop their package in an Airport Mailers Mailbox, which can be found at the TSA Security Checkpoint. View map.

Customers should allow 3 – 4 weeks for delivery of their item.

Airport Mailers
(336) 497-4500
P.O. Box 389
Kernersville, NC 27285

FedEx Express Drop Box

The FedEx Express drop box is located outside along the curb, just north of the main entrance to the terminal building.

US Mailbox/Stamps

The U.S. Mailbox is located outside along the curb, just north of the main entrance to the terminal building.  Stamps can be purchased at the Adventure News store in the terminal lobby or through any of the Wells Fargo ATMs. (See banking above for locations.)

Calling Services

Free Local Calls

RNO proudly offers passengers free local (area code 775) and toll-free phone calls. Passengers can access courtesy phones pre-security in the terminal along the ticketing lobby and baggage claim, and post-security in the Productivity Centers located on B Concourse near Gate B2 and on C Concourse near Gate C1. 

There are three TTY/TDD phones available at RNO, too. Click here for more information.

Prepaid Calling Cards

Passengers may make long-distance or international calls by purchasing a prepaid calling card from the Adventure News store in the main lobby and dialing from any courtesy phone in the terminal.

Smoking

Smoking is permitted in the designated smoking area outside the terminal between the main entrance and Baggage Claim Door A. Smoking is not permitted anywhere inside the airport.

Gaming Machines

Gaming machines are located on both concourses, in the Taphouse bar tops, and in the lobby of the terminal. If you’re over 21, enjoy one of Reno visitors’ favorite pastimes and spend a few minutes at one of our slot machines located throughout the airport. All gaming machines are owned and operated by International Game Technology (IGT).

Airport Therapy Dogs

The Paws4Passengers Program

 

Our Paws4Passengers Program makes travel a little less ruff for passengers. The Paws4Passengers is a 501(c)(3) nonprofit that provides therapeutic contact to the traveling public, airport employees, and flight crews through their nationally registered, well-trained, and affectionate therapy dogs. With more than 30 teams, airport therapy dogs provided by Paws4Passengers help alleviate stress and anxiety for anyone traveling through RNO. Each dog is certified by the Alliance of Therapy Dogs and even has their own trading card with personal facts about them and their most recent pictures attached. RNO was one of the first few airports worldwide to introduce a therapy dog program.

Learn More