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Have a question or need assistance?

We can help you find what you are looking for. Use the website search option and check out our Frequently Asked Questions below.

Frequently Asked Questions

What time does the security checkpoint open at RNO?

The TSA security checkpoint will be operational an hour before the first departing flight of the day. The Reno-Tahoe International Airport is open and operational 24 hours a day, 7 days a week. Please visit our security information page for additional assistance.

What time do the airline ticket counters open?

Ticket counters open at least 90 minutes prior to the departing flight. If there is not a ticketing agent present, please use an airport courtesy phone and ask to page your airline.

How late do the rental car offices stay open?

Rental car offices typically stay open if they have your reservation confirmed with a deposit. It is best to give your rental car company a call about their hours of operation and procedures regarding late pick-ups.

How long does it take to get through security?

TSA wait times vary due to flight schedules and passenger counts. RNO is experiencing high passenger volumes and we recommend travelers arrive 2 hours before departure.

Where can I park my car at the airport?

RNO has convenient parking options near the airport terminal. Please visit our airport parking page to learn more about locations and rates.

Are face masks, proof of vaccination or pre-flight COVID-19 testing required to travel?

Face masks are optional at RNO. Please check with your airline and destination on testing or vaccination requirements. Learn more about COVID-19 requirements.

My child is a minor and is flying in, can I pick them up at the gate?

Anyone with a legitimate need for passage may request a Non-Passenger Escort Pass from your airline ticketing agent. Please find more information about the criteria for obtaining security documents/escort pass here.

I lost or damaged my parking ticket, what do I do?

Please head to the cashier on the far left side of the garage exit (not self-serve) and our parking team can assist you. Find out more parking information here.

I think I lost a personal item at the airport. How do I retrieve it?

Please visit RNO’s Lost and Found page. If you believe you lost your item on a plane, please contact your airline.

How can I file a complaint due to airplane noise above my house?

Please visit our noise compatibility page for the real-time flight tracker tool and more information on filing a complaint online.

Contact Us

If you have a question not answered here or throughout our website, please contact us through your preferred option below.

Contact Information

 

Phone:
(775) 328-6400

Physical Address:
Reno-Tahoe International Airport
2001 E. Plumb Lane
Reno, Nevada 89502

Mailing Address:
Reno-Tahoe Airport Authority
P.O. Box 12490
Reno, Nevada 89510-2490

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