Passenger Services & Amenities
Whether it’s your first flight or your 50th, traveling can be stressful at times—finding your gate, boarding your pet, or traveling with little ones tends to take a bit more time (and more planning)—but we’re always here to help. From excellent customer service and noteworthy amenities to exceptional hospitality, you can expect the same warm and friendly level of service every time you visit RNO. That’s a promise.
Explore the many ways RNO elevates your travel experience. When it’s time to fly, you can rest assured that you, your loved ones, and your furry companions will get to the destination safely and in style.
Certifiably Paw-some
As a BETTER CITIES FOR PETS™ Certified Airport, RNO prioritizes the safety and ease of traveling with pets and service animals. With a few rules and even better amenities in place, our airport is certified pet-friendly and welcomes furry companions of all shapes and sizes.
Nursing & Lactation Pods
The Reno-Tahoe International Airport (RNO) is proud to offer private, spacious nursing and lactation pods to passengers post-security. The Mamava XL Pods are private and secure with roomy benches, space for a stroller or wheelchair, and a place to plug in your pump. There is a pod located on each concourse: B Concourse near gate B1 and C Concourse just past Subway.
Use the Mamava App to access the pods and its features. Unlock pods easily from your phone, reserve a pod ahead of time, adjust comfort controls (lighting and airflows), and much more.
Additional Information
Family Restrooms
Reno-Tahoe International Airport offers family restrooms that are stroller and wheelchair accessible, and equipped with changing tables. There are three family restrooms in the terminal building; one pre-security near the PGA Tour Golf Shop and two post-security on each B and C Concourses.
Luggage Carts
Smarte Cartes can be rented at a cost of $5.00 per cart and can be found outside the doors of the airline ticketing counters, in Baggage Claim, outside along the center curb, in the parking structure, and in the Customs Building. The Smarte Cartes machines accept all major credit cards as well as cash. Please note that luggage carts won’t be allowed past the security checkpoint.
Banking
There are five ATMs located in the terminal building.
Pre-Security ATMs
In Baggage Claim, across from carousel #3 in the main lobby near the ski statue, next to Peet’s Coffee & Tea.
Post-Security ATMs
Between concourses in the High Mountain Marketplace and on both B and C Concourses.
Check out terminal maps for more location information.
Currency Exchange
RNO does not offer any currency exchanges at this time. Please check with your local bank or travel agency.
Free Internet
RNO offers customers free WiFi service throughout the terminal building. This commitment to customer service helps you stay connected with work, home, and friends while waiting at the airport. Please be sure you connect to the “Airport Courtesy WiFi” network as there are many other private networks throughout the airport.
By using the free WiFi system, you agree to the terms and conditions listed below.
Terms & Conditions
- This service is offered to the public free of charge and without warranties of any kind.
- System users assume all liability associated with the use of the system.
- Users must comply with all applicable Federal, State, and local laws.
- Users have no expectation of privacy while connected to the wireless access system.
- Users assume and accept all risks and any associated damages to hardware, software, or data that may be caused by system users.
- The use of this system is purely voluntary. Airport employees, principals, or affiliates cannot be held responsible for any conditions that arise either directly or indirectly from the use of this system.
If you experience difficulty using our WiFi, please report the problem at 1-888-338-6788. Enjoy the Internet when you’re at the airport —it’s free!
Water Bottle Refill Stations & Drinking Fountains
Water bottle refill stations are designed to easily refill reusable water bottles. There are locations pre- and post-security at RNO.
Mailing Services
Mail Safe Express
Mail Safe Express is an airport vendor that allows passengers traveling out of RNO a choice other than surrendering their prohibited item to TSA when it is not allowed past the security checkpoint. Travelers can secure their possession in a provided plastic pouch, complete the payment and shipping form, and drop their package in a Mail Safe Express box, which can be found at the TSA Security Checkpoint. View map.
Customers should allow 3 – 4 weeks for delivery of their item.
Mail Safe Express Inc.
P.O. Box 3022
Huntersville, NC 28070
CustomerService@mailsafeexpress.com
(704) 659-2423
FedEx Express Drop Box
The FedEx Express drop box is located outside along the curb, just north of the main entrance to the terminal building.
US Mailbox/Stamps
The U.S. Mailbox is located outside along the curb, just north of the main entrance to the terminal building. Stamps can be purchased at in the main terminal (pre-security) at the Silver State Marketplace, as well as post-security at the CNBC and Plane Provisions stores.
Calling Services
Free Local Calls
RNO proudly offers passengers free local (area code 775) and toll-free phone calls. Passengers can access courtesy phones pre-security in the terminal along the ticketing lobby and baggage claim, and post-security in the Productivity Centers located on B Concourse near Gate B2 and on C Concourse near Gate C1.
There are three TTY/TDD phones available at RNO, too. Click here for more information.
Prepaid Calling Cards
Passengers may make long-distance or international calls by purchasing a prepaid calling card from the Adventure News store in the main lobby and dialing from any courtesy phone in the terminal.
Smoking
Smoking is permitted in the designated smoking area outside the terminal between the main entrance and Baggage Claim Door A. Smoking is not permitted anywhere inside the airport.
Gaming Machines
Gaming machines are located on both concourses, in the Taphouse bar tops, and in the lobby of the terminal. If you’re over 21, enjoy one of Reno visitors’ favorite pastimes and spend a few minutes at one of our slot machines located throughout the airport. All gaming machines are owned and operated by International Game Technology (IGT).
The Paws4Passengers Program
Our Paws4Passengers Program makes travel a little less ruff for passengers. The Paws4Passengers is a 501(c)(3) nonprofit that provides therapeutic contact to the traveling public, airport employees, and flight crews through their nationally registered, well-trained, and affectionate therapy dogs. With more than 30 teams, airport therapy dogs provided by Paws4Passengers help alleviate stress and anxiety for anyone traveling through RNO. Each dog is certified by the Alliance of Therapy Dogs and even has their own trading card with personal facts about them and their most recent pictures attached. RNO was one of the first few airports worldwide to introduce a therapy dog program.
