Passenger Info: Accessibility Services

Accessibility Services

Reno-Tahoe International Airport, in compliance with state and federal laws and regulations, including the Americans with Disabilities Act of 2010 (ADA) and Section 504 of the Rehabilitation Act of 1973 (Section 504), does not discriminate on the basis of disability in administration of its aviation-related programs and activities, and has a corporate commitment to provide equal traveling opportunities for the traveling public, applicants, participants, beneficiaries, employees and other interested persons.

See Reno’s High Fives Foundation show their appreciation for how the Reno-Tahoe International Airport makes travel easy for passengers with disabilities.


ADA Grievance Procedure

The traveling public and other persons as listed above who believe they have been subjected to discrimination on the basis of disability, or have been denied access to services or accommodations required by law should contact:

Reno-Tahoe International Airport ADA Compliance Officer
Ted Ohm, Facilities Project Manager
Voice: (775) 328-6400
Fax: (775) 328-6428

Request for Reasonable Accomodations

The traveling public and other persons as listed above may submit a request for reasonable accommodations, using the above contact information. Please allow several days for a response.

Wheelchair Service

Wheelchair service at the Reno-Tahoe International Airport is provided by the airlines through a company called Airserve. The airlines that serve Reno-Tahoe International ask that all departing passenger wheelchair requests be made at their ticket counter upon check-in. The airline will then contact Airserve and request that one of their staff meet the passenger at the ticket counter with a wheelchair. The Airserve representative will then be able to assist the passenger to their flight gate.

Should a guest (non-passenger) wish to escort and/or assist their party to the gate, the above procedure should be followed. In addition, the guest must ask the airline if they will provide them with a "gate/escort pass". (Passes are provided by the airline at their discretion to persons who are in possession of a government issued photo ID.)

If you need to find wheelchair assistance prior to arriving at the ticket counter, look for the Wheelchair Assistance sign and door curbside, outside the ticketing area. The door is between the Delta and American drop-off areas. You may also call (775) 328-6828 to obtain wheelchair assistance.

It is important to note that vehicles are not permitted to be left unattended at curbside. Someone must always remain with the vehicle and guests must be actively loading and unloading their vehicle while at the curb. Therefore, if there is only yourself and the passenger, we suggest parking your vehicle in our parking garage and helping your party to their airline check-in counter, where Airserve can assist you.

In addition, since wheelchair service at Reno-Tahoe International is provided by the airlines, the Airport Authority suggests contacting your air carrier directly for more specific information.  Airline contact information can be found by visiting the Airlines page.

Assistance Animals

The Reno-Tahoe International Airport is very canine friendly.  At the Gate K-9 Bark Park, dogs can run around, drink some water and take care of any necessary doggie business. Mutt mitts are provided. For more information on the airport's two Bark Parks, please go to Dog Park.

Please note: a Service Animal Relief Area is also available post security in the Mountain House Marketplace, across from McDonald's.

TTY/TDD Phones

Phones are available for the hard of hearing at the Reno-Tahoe International Airport. These phones offer free local phone service and each location is ADA accessible. 

For customer convenience, there are two TTY/TDD locations on the second floor. One is located on Concourse C across from Wild Garlic Pizza & Pub near Gate C1 and one is on Concourse B in the Gate B2 area. There is also a TTY/TDD phone located on the first floor of the terminal in Baggage Claim near the restrooms, across from carousel #5.

Accessible Parking

The Reno-Tahoe International Airport attempts to make parking easy for all of our guests, especially our impared visitors. We have a number of accessible parking spaces very close to the terminal building. The airport parking garage is located directly west of the terminal and has three levels. There are accessible parking spaces located on each level close to the skywalk that leads to the terminal.

If you park on the ground level of the garage, the crosswalk leads across the street to the terminal main lobby. If you choose to park on the second or third level of the garage, you may use the elevator and the skywalk to take you across the street to the main lobby. Level one in the parking garage is for short term parking and levels two and three are for long term parking. There are a total number of 59 accessible parking spaces in the garage. Twelve of those spaces are van accessible and the remaining 47 spaces are for regular size vehicles.

If someone is traveling with you, there are also two designated areas for drop-off and pick-up at curbside for impaired passengers.  One is south of the skywalk and the other is just north of the skywalk. Someone must remain with the car at all times when using these designated areas and vehicles may not be left unattended for any reason.

Family Restrooms

Reno-Tahoe International Airport offers three Family Restrooms in the terminal building.  There is one on each of the concourses, where the aircraft arrive and depart, and one next to the PGA TOUR Golf Shop in the Main Terminal Lobby.  All of these family restrooms, as well as all of our other restrooms, are wheelchair accessible.

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