Passenger Info: Customer Service

Customer Service

At Reno-Tahoe International Airport (RNO), Team RNO believes in championing the customer service experience. And while security and public safety are always top priorities at RNO, serving passengers with a smile is not far behind. Beginning with new-hire customer service training, to working family-friendly initiatives such as Kindness Takes Flight, Paws 4 Passengers and Honor Flight, RNO strives to create a positive travel experience for all. It’s a philosophy each team member embraces, so that the all-important first and last impression is unforgettable.

Customer Feedback