Passenger Info: Passenger Services

Passenger Services

At Reno-Tahoe International Airport, we are dedicated to making the all-important first and last impression on travelers coming and going from our region.

From the cleanliness of our facilities to our high level of customer service, we strive to make our travelers feel comfortable and welcome.  In baggage claim, to the ticketing lobby, to the security checkpoints and the boarding gates, we want your first and last memories of the Reno-Tahoe region to be positive.

Whether you are arriving or departing, Reno-Tahoe International Airport will welcome you or say goodbye with the same level of warm, friendly hospitality that you can expect throughout the incredible region we are proud to call home.

The airport is a public building that is open 24/7.  However, the airline hours of operation vary from air carrier to air carrier.  Some airline ticket counters open as early as 3:45 a.m. for passenger check-in.  The Airport Authority recommends contacting your airline directly for the most accurate and up-to-date information.

If you have questions about the airport, you may contact us at Ask the Airport or you may submit your question at Contact Us here on the website. 

Additional services you may find helpful:

Note: Many of these services listed below may be found on our terminal map by clicking here

Passenger Lounge
A common-use loung, the Escape Lounge, is located post-security, next to McDonald's on the Connector Concourse between Concourse B and C. Admission for anyone is $45 per day, $40 if booked in advance, and FREE to holders of an American Express Platinum Card, Centurion or Black Card.  Entrance includes unlimited complementary food and beverages. Hours of operation are Monday through Sunday, 4:30 am to 8:00 pm.  To book your visit, go to Corporate partnership/membership information is available through

Airport Mailers
Airport Mailers is an airport vendor that allows passengers traveling out of Reno-Tahoe International Airport a choice other than surrendering their prohibited item to TSA when it is not allowed past the security checkpoint.  Travelers can secure their possession in a provided plastic pouch, complete the payment and shipping form, and drop their package in an Airport Mailers Mailbox, which can be found at the TSA Security Checkpoint.

Customers should allow 3 - 4 weeks for delivery of their item.

Airport Mailers
(336) 497-4500
P.O. Box 389
Kernersville, NC 27285

There are five (5) ATMs located in the terminal building. They are operated by Wells Fargo Bank. 

  • In Baggage Claim, across from carousel #3
  • In the main lobby near the ski statue, next to Peet’s Coffee & Tea
  • One in each concourse (“B” and “C”)
  • One in the new Gateway Concourse on the 2nd floor, in the High Mountain Marketplace

Bicycle Parking
Bicycle racks are available in two locations:

  • On the northeast corner of the Surface Parking Lot next to the crosswalk
  • Just outside of Door D on the north end of Baggage Claim

Currency exchange services are not offered at the Reno-Tahoe International Airport

FedEx Express Drop Box
The FedEx Express drop box is located outside along the curb, just north of the main entrance to the terminal building. 

Free Airport Internet
Reno-Tahoe International Airport offers customers free WIFI service throughout the terminal building. This commitment to customer service helps you stay connected with work, home and friends while waiting in the airport. Please be sure you connect to the "Airport Courtesy WiFi" network as there are many other private networks in the airport. By using the free WiFi system, you agree to the terms and conditions listed below.

Terms & Conditions

This service is offered to the public free-of-charge and without warranties of any kind. System users assume all liability associated with the use of the system. Users must comply with all applicable Federal, State, and local laws. Users have no expectation of privacy while connected to the wireless access system. Users assume and accept all risks and any associated damages to hardware, software or data that may be caused by system users. Use of this system is purely voluntary. Airport employees, principals or affiliates cannot be held responsible for any conditions that arise either directly or indirectly from system use.

If you experience difficulty using our WiFi, please report the problem at 1-888-338-6788. Enjoy the Internet when you're at the airport - it's free!

Free Local Calls
The Reno-Tahoe International Airport proudly offers passengers free local and toll-free phone calls.

Any courtesy phone on the first floor of the terminal building may be used to make a free local (area code 775) or toll-free call. Simply follow the instructions on the placard next to each phone.  Free local or toll-free calls can also be made from the Productivity Centers located upstairs on the second floor (on Concourse C in the Wild Garlic seating area near Gate C1 and on Concourse B in the Gate B2 area).  The Productivity Centers on the concourses include a TTY/TDD phone available for the hearing impaired and each location is ADA accessible.

Gaming Machines
Gaming machines are located on both concourses, in the Taphouse bartops and in the lobby of the terminal.  All gaming machines are owned and operated by International Game Technology (IGT).

Luggage Carts
Smarte Cartes can be rented at a cost of $5.00 per cart and can be found outside the doors of the airline ticketing counters, in Baggage Claim, outside along the center curb, and in the parking structure.  The machines accept all major credit cards and cash. Please note, luggage carts are not allowed past the security checkpoint.

Pet Travel
All airlines that serve the Reno-Tahoe International Airport allow dogs and cats "in cabin".  However, policies vary from one air carrier to another when it comes to pets traveling as checked baggage and as cargo.  All airlines assess fees for this service.  In addition, pet carriers frequently count toward passenger carry-on and checked baggage limits.

The following chart should only be used as a guideline.  The Reno-Tahoe Airport Authority recommends contacting your air carrier for the most up-to-date and accurate information regarding policies, procedures, and fees for animals traveling by air.  Exceptions for service animals may apply.

Dogs & Cats on Reno Air Carriers

Prepaid Calling Cards
Passengers may make long distance or international calls by purchasing a pre-paid calling card from the Adventure News store in the main lobby and dialing from any courtesy phone in the terminal.

US Mailbox/Stamps
The U.S. mailbox is located outside along the curb, just north of the main entrance to the terminal building.  Stamps can be purchased at the Adventure News store in the terminal lobby or through any of the Wells Fargo ATMs.


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