RNO Master Plan: Project 3

Project 3:  Terminal Development – Ticketing Hall Improvements

Project Description

The Ticketing Hall Improvements project was originally scoped to address service level and functional deficiencies in the Ticketing Hall of the Reno-Tahoe International Areas. Issues identified include:

  • Narrowness of the existing passenger circulation hallway,
  • Inadequate space allocated to airline queues during peak departure times,
  • Lack of public restrooms,
  • Confusing wayfinding due to existing signage and limited line-of-sight through the Hall,
  • Lack of available tenant space to lease to existing or future airlines, and the
  • Remaining useful life of a number of building systems.

These existing conditions were expected to be further exacerbated by the passenger growth forecast in the 2018 RNO Airport Master Plan Update.

Existing Ticket Hall Floor Plan
(Click image to see larger version.)

In 2019, the RTAA initiated a Detailed Planning Study effort to further examine solutions to improve the operational, space, and level of service needs to provide a plan for an orderly, efficient, and financially feasible expansion of the Ticketing Hall. The eventual Ticketing Hall Improvements project may include the following major components:

  • Moving the existing west wall further west to create additional passenger circulation &  waiting areas,
  • Relocating several tenant and facilities spaces displaced by the westward expansion,
  • Constructing new tenant and/or facilities spaces,
  • Constructing new passenger restrooms,
  • Improving wayfinding and signage, and
  • Replacing building systems.

Detailed Planning Study: In January 2020, the RTAA Board of Trustees awarded a professional services agreement to H+K Architects to conduct a Detailed Planning Study which would identify a preferred alternte for future design. The Detailed Planning Study was completed by December 1, 2020. The Study project team included H+K Architects, HOK, Wood Rodgers, Hyytinen Engineering, Ainsworth Associates, PK Electrical, and OCMI. 

The summary results are provided below:

The preferred alternate for the expansion of the Ticketing Hall includes a westerly expansion of the building to the existing roof-line, adding approximately 10,000 square feet to the Ticketing Hall. The preferred alternate has the potential to dramatically and positively change the passenger experience by moving the circulation hallway and seating into the new frontage, thereby allowing airline ticketing functions to expand into the area currently utilized for circulation. Additional space and volume will be created by removing the floating clouds, relocating the lighting and some of the overhead utilities, and removing the feature walls enclosing the structural braces.  The preferred alternate:

  • Provides north-end restrooms for passengers on the direct path from ticketing/bag drop off to security.
  • Increases overall airline queuing by 43%.
  • Creates a new 15-foot circulation hallway at the front of the building.
  • Provides similar sized and situated relocation spaces for existing tenants and better protection from the elements for sky cap services.
  • Repurposes the existing circulation hallway to serve as flex space, which, depending on need, could act as a secondary circulation path, queuing for self-check self-tag kiosks, or overflow airline queuing.
  • Identifies an area for touchless vending machines.
  • Provides flex space that could be used to accommodate common use kiosks, to relocate existing kiosks, for additional seating, or for additional touchless vending machines.
  • Provides higher ceilings, longer and better line-of-sight through the hall and introduces more natural daylight into the space.

New Ticketing Hall Floor Plan
(Click image to see larger version.)

New Entrance Rendering
(Click image to see larger version.)

New Interior Circulation Rendering
(Click image to see larger version.)

New Passenger Check-In Area Rendering
(Click image to see larger version.)

Current Phase

Pending design & construction funding, the Ticketing Hall Expansion Project will proceed utilizing a Construction Manager at Risk project delivery method. A Request for Qualifications for a Design Lead is anticipated to be advertised in March 2021.

Updates on the project are provided at regularly scheduled RTAA Planning & Construction Committee meetings.

Primary Contacts:

  • Design/Construction Amanda Twitchell, Senior Project Manager
  • Planning Study - Lissa Butterfield, Manager of Planning & Environmental Services

Delivery Method: Construction Manager At Risk (CMAR)

Project Completion Date (Anticipated): Fall 2023

Total Project Cost (Estimate): $18.6 M

Funding Sources:

  • Design & Construction: RTAA Captial Projects Budget Fiscal Year FY21-22
  • Detailed Planning Study: Passenger Facility Charge Funding (100%)
CONTRACTS Planning Design Const.
Mgmt. / Const. Mgmt.
Vendor H+K Architects TBD TBD TBD TBD
Award January 2020 July 2021 October 2021 August 2022 August 2022
Completion December 2020 May 2022 August 2023 July 2023 July 2023
Cost Estimates $220,000 $2,040,000 $150,000 $13,554,732 $1,360,000


Customer Feedback