RNO Master Plan: Project 3

Project 3:  Terminal Development – Ticketing Hall Improvements

Project Description

The Ticketing Hall Improvements project was originally scoped to address service level and functional deficiencies in the Ticketing Hall of the Reno-Tahoe International Areas. Issues identified include:

  • Narrowness of the existing passenger circulation hallway,
  • Inadequate space allocated to airline queues during peak departure times,
  • Lack of public restrooms,
  • Confusing wayfinding due to existing signage and limited line-of-sight through the Hall,
  • Lack of available tenant space to lease to existing or future airlines, and the
  • Remaining useful life of a number of building systems.

These existing conditions were expected to be further exacerbated by the passenger growth forecast in the 2018 RNO Airport Master Plan Update.

(Click image to see larger version.)

In 2019, the RTAA initiated a Detailed Planning Study effort to further examine solutions to improve the operational, space, and level of service needs to provide a plan for an orderly, efficient, and financially feasible expansion of the Ticketing Hall. The eventual Ticketing Hall Improvements project may include the following major components:

  • Moving the existing west wall further west to create additional passenger circulation &  waiting areas,
  • Relocating several tenant and facilities spaces displaced by the westward expansion,
  • Constructing new tenant and/or facilities spaces,
  • Constructing new passenger restrooms,
  • Improving wayfinding and signage, and
  • Replacing building systems.

Current Phase

Detailed Planning Study: A Request for Qualifications was advertised on October 3, 2019 for professional services to develop a Detailed Planning Study. In January 2020, the RTAA Board of Trustees awarded a professional services agreement to H+K Architects, in the amount of $220,000. A Notice to Proceed was issued in February 2020.

On June 25, 2020, a preferred alternate, which includes a westerly expansion of the Ticketing Hall to the existing roof-line, was selected by the project stakeholders for advancement into the basis of design report. The preferred alternate has the potential to dramatically and positively change the passenger experience by moving the circulation hallway and seating into the new frontage, thereby allowing airline ticketing functions to expand into the area currently utilized for circulation. Additional space and volume will be created by removing the floating clouds, relocating the lighting and some of the overhead utilities, and removing the feature walls enclosing the structural braces.  The preferred alternate:

  • Provides north-end restrooms for ticketed passengers on their way to security.
  • Increases overall airline queuing by 36%.
  • Creates a new 15-foot circulation hallway at the front of the building.
  • Provides similar sized and situated relocation spaces for existing tenants and better protection from the elements for sky cap services.
  • Repurposes the existing circulation hallway to serve as flex space, which, depending on need, could act as a secondary circulation path, queuing for self-check self-tag kiosks, or overflow airline queuing.
  • Identifies an area for touchless vending machines.
  • Provides flex space that could be used to accommodate common use kiosks, to relocate existing kiosks, for additional seating, or for additional touchless vending machines.
  • Provides higher ceilings, longer and better line-of-sight through the hall, and introduces more natural daylight into the space.

(Click image to see larger version.)

(Click image to see larger version.)

As of July 5, 2020, the Detailed Planning Study was approximately 70% complete.

Updates on the Detailed Planning Study are provided at regularly scheduled RTAA Planning & Construction Committee meetings.

Funding for design and construction is not yet available. Pending funding appropriation, design is projected to follow an 8-month schedule and construction, a 12-month schedule.

Primary Contact: Lissa Butterfield, Manager of Planning & Environmental Services

Delivery Method: Construction Manager At Risk

Project Completion Date (Anticipated): 2023

Total Project Cost (Estimate): TBD

Funding Source:

  • Detailed Planning Study: Passenger Facility Charge Funding (100%)
  • Design & Construction: RTAA Captial Projects Budget Fiscal Year TBD
CONTRACTS Planning Design Construction Project Management / Construction Management
Vendor H+K Architects TBD TBD TBD
Award January 2020 TBD TBD TBD
Completion September 2020 TBD TBD TBD
Cost (estimate) $220,000 TBD TBD TBD


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