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Permits and Guidelines at RNO

Ground Transportation Operators

The Reno-Tahoe Airport Authority (RTAA) collaborates with many service providers, helping travelers to and from RNO get where they need to be, with the amenities they need to create the most positive travel experience possible. Ground Transportation Operators can find more information below on how to operate at the Reno-Tahoe International Airport.

Taxi Operators

 

Resources for Taxi Operators to continue providing quality service to passengers to and from RNO.

Add Taxi Credits Use the Quick Pay button

Taxi Operator Numbers

Taxi Queue – Online

 

Taxi Complaint Forms may be filled out and submitted to gt@renoairport.com

Taxi Complaint form

 

Introducing the New Ground Transportation Vendor and Payment Portals

 

We are excited to announce the launch of our new Ground Transportation Portals!  All Ground Transportation Operators, excluding Taxis and TNCs, will now have access to:

  • Payment Portal: Log in to view invoices, pay monthly trip fees, and annual permit fees
  • Vendor Portal: Log in to view trip activity, vehicle information, and account details.  You will also be able to upload required permitting documents.

Need help setting up your account? Please contact the Landside Department (775) 328-6566 for assistance.

 

Authorization Processes

Ground Transportation Providers interested in helping us connect airport customers with efficient ground transportation can find more information here on gaining authorization as a permanent vendor.

New Operator Application Process

Interested in providing commercial ground transportation services at Reno-Tahoe International Airport (RNO)?

All new Ground Transportation Operators must complete the online application process and receive approval before conducting pickup operations on Airport property.

Step 1 – Submit Your Online Application

Complete the online Ground Transportation Vendor Application and upload all required documentation.

Apply Online: Ground Transportation Application

Required Documents

Step 2 – Application Review

Landside Operations will review your application and supporting documentation. If additional information is required, you will be contacted before the application can be approved.

Step 3 – Company Approval

Once your company has been approved, you will receive instructions to:

  • Access the Ground Transportation Vendor Portal
  • Set up your Payment Portal account
  • Enter your company vehicles into the Vendor Portal

Step 4 – Vehicle Approval

Landside Operations will review each vehicle submitted through the Vendor Portal to ensure it meets Airport permit requirements.

Step 5 – Vehicle Inspection & Transponder Installation

After a vehicle has been approved, schedule an appointment for inspection. During the appointment, Landside Operations will verify company logos, vehicle registration, and compliance with Airport requirements. An Airport-issued Ground Transportation transponder will then be affixed to each approved vehicle.

Step 6 – Begin Operations

Once your company has been approved, your vehicles have been approved and inspected, and transponders have been installed, you may begin conducting Ground Transportation pickup operations at Reno-Tahoe International Airport.

Important: Ground Transportation pickup operations are not permitted until the company has been approved, vehicles have been approved and inspected, and Airport-issued transponders have been installed. Companies operating before approval may be subject to citations, suspension, or denial of operating privileges.

 

Review Ground Transportation Rules and Regulations

For Ground Transportation Rules and Regulations Click Here.
For Airport Taxi Operators – Transportation Policies and Procedures Click Here.

Annual Permit Fee

The annual permit fee is a vehicle registration fee of $25.00 plus $5.00 for each vehicle over five vehicles to a maximum of $200.00.

One-Time Ground Transportation Permit

All operators requiring access to the Airport in order to conduct ground transportation pickup activities for a single pick-up or single day of pick-ups may request a One-Time GT permit. One-Time GT permits are not available to current or suspended GT permit holders.

The One-Time GT permit fee is $25.00. This fee must be paid before the scheduled pick-up.

The $25.00 One-Time GT permit fee will be assessed for each pick-up. This fee can be paid with cash, credit card.

Email with One-Time Ground Transportation Permit to GT@renoairport.com

 

Transponders

We have implemented an online appointment service to facilitate this new requirement. If a vehicle operating with your company needs a new transponder or you need a replacement, please schedule an appointment for a Landside Transponder Installation.

Transponder Installations are by online appointment only.

If you have any other parking or Ground Transportation needs (i.e. update company info, GT fees etc.), please call Landside Operations at (775) 328-6566 or email GT@renoairport.com.