News Airport Authority

RELEASE – Reno Airport Earns Award for Best Customer Service From Top Aviation Publication

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RENO, Nev. – Reno-Tahoe International Airport (RNO) was recently presented the award for best customer service from Airport Revenue News, a prestigious national aviation publication, at the 2016 ARN Revenue Conference and Exhibition in Dallas.

Reno-Tahoe International Airport competed for best customer service, against 18 other commercial airports with 4 million annual passengers or less.

RNO has long embraced a customer service culture and all personnel employees undergo customer service training. Customer comments are also encouraged via various social media channels and the website includes an “Ask the Airport” tab where travelers can expect to receive a timely answer to their queries from the airport’s staff.

Reno-Tahoe Airport Authority staff from a variety of departments also participates in the Kindness Takes Flight program, offering passenger assistance, handing out water and snacks, welcoming flights and offering random acts of kindness.

The Paws 4 Passengers program brings in 25 friendly canines and their handlers to interact with passengers and help take the edge off of stressful travel. In addition, RNO has installed two outdoor Bark Parks for pet relief.

The airport’s efforts extend to our nation’s military too. RNO is proud to work with our local community to host Honor Flights which fly World War II, Korean, and Vietnam veterans to Washington D.C. to view the monuments built in their honor.

“I am very proud to lead this award-winning organization which prides itself on offering superior customer service,” said Marily Mora, President and CEO.


The Reno-Tahoe Airport Authority receives no state or local funding. All operating revenues are derived from tenant and concession fees. The Reno-Tahoe International Airport (RNO) is the 66th busiest commercial airport in the United States, with 3.4 million passengers per year. For more details, visit